Privacy Policy

Effective Date: 10/21/2025

1. Introduction

Dine Replies ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://dinereplies.com) and software-as-a-service platform ("Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information:

We may collect personally identifiable information that you voluntarily provide to us when you:

Register for an account

Subscribe to our Service

Contact customer support

Interact with the Service

This information may include:

Name and business name

Email address

Phone number

Payment information (credit card details, billing address)

Google Business Profile credentials and data

Restaurant location information

Review content and responses

2.2 Automatically Collected Information:

When you access the Service, we may automatically collect certain information, including:

IP address

Browser type and version

Device information

Usage data (pages visited, time spent, features used)

Cookies and similar tracking technologies

2.3 Third-Party Data:

We integrate with Google Business Profile to access and respond to reviews on your behalf. This requires authorization to access your business's public review data and post responses.

3. How We Use Your Information:

We use the information we collect to:

Provide, operate, and maintain the Service

Process your subscription payments and manage billing

Respond to Google reviews automatically using AI technology

Personalize your experience and train AI to match your brand voice

Communicate with you about your account, updates, and support

Improve and optimize the Service

Detect, prevent, and address technical issues or fraudulent activity

Comply with legal obligations

4. Third-Party Service Providers:

We use third-party service providers to facilitate our Service and perform Service-related functions. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.1 GoHighLevel:

Important: Your account information, billing data, and certain usage data are stored and processed by GoHighLevel, a third-party customer relationship management and business automation platform. GoHighLevel acts as our technology infrastructure provider and maintains the security and confidentiality of your data in accordance with their own privacy practices and data protection standards. By using Dine Replies, you acknowledge and consent to GoHighLevel's collection, storage, and processing of your information as necessary to provide the Service. We encourage you to review GoHighLevel's privacy policy at https://www.gohighlevel.com/privacy-policy.

4.2 Other Third-Party Services:

We may also use the following types of third-party providers:

Payment processors (for processing subscription payments)

Google APIs (for accessing and responding to reviews)

Cloud hosting services

Analytics providers

Email service providers

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your subscription, we will retain certain information for legitimate business purposes and to comply with legal obligations.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information

Opt-Out: Unsubscribe from marketing communications

Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected, used, shared, or sold

The right to delete personal information

The right to opt-out of the sale of personal information (Note: We do not sell personal information)

The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at [email protected]

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dine Replies
Email: [email protected]
Website: https://dinereplies.com